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Proudly supporting and associated with JCU Townsville Fire

Introduction to Our Client Portal

A better way to send, receive and sign documents

Benefits to you

Accessing the Portal for the first time

You will receive an email invitation from us to access the portal (the email will be from Our Firm via HowNow Portal portal@hownowhq.com), click on the link in the email and this will take you to an area to enter your password. Please note passwords must contain at least one capital letter and one number and be at least 8 characters in length.

Once you have entered your password, you will be redirected to the portal login page. Enter your email address and password to access the portal.

When we upload a file for you

By selecting a file you can choose to:

Signing a document

The portal enables the electronic signing of documents, either for a single person or for multiple signatories.

If a document has been uploaded for you to sign, you will see the words Click to Sign or Secure Sign appear in the task column next to the document name.

Click to Sign

When a document has been set-up up for Click to Sign, you will receive an email with a link to the document and a pin code. Clicking on the link in the email will take you to the portal to sign in and access the document.

Click to Sign enables you to click and accept the document without the need to enter signature images throughout the document. This method of signature is very secure and just requires you to confirm that you accept the entire document.

Select the document, click the Sign tab and enter the PIN code you received. Once you have read the document and are happy to sign, click on Confirm Signature and you will be presented with a box which is prefilled with your name and email. Click on Continue and you will be asked to confirm, select Yes. Once the document has been signed, your signature footprint details will be added to the document.

Secure Sign

When a document has been set-up up for Secure Sign, you will receive an email with a link to the document and a pin code. Clicking on the link in the email will take you to the portal to sign in and access the document.

Once in the portal, select the document and select the Sign tab and enter the PIN code you received. In the document locate and click on the signature panels (this is done by selecting the Next Signature box on the top right of the document - there could be multiple places that your signature is required) and type in your name and click on the writing (or draw or upload an image of your signature). Once the signatures are all in place click, confirm signature (at the bottom of the document), ensure the prefilled details are correct and press Continue. Confirm your wish to sign, by clicking Yes. Once the document has been fully signed, your signature footprint details will be added to the document.

You can also upload files to us

Use the same logon and password – https://portal.hownowhq.com

Documents can be uploaded to the portal for us to access. From the documents tab, select upload file which will open file explorer, select the file(s) you wish to upload and click open. If you have access to multiple entities, select the one you wish to upload the file to.

Hint: If you wish to upload to a particular filter, click on the filter prior to uploading.

An uploads notification will pop-up to show progress and will automatically minimise once the files are fully uploaded.

Documents can also be uploaded by dragging and dropping them onto the portal website.

Resetting your password

If you have forgotten your password, select “Forgotten Password” on the portal login screen and you will receive an email with a link to reset your password.

If you wish to change your portal password, this can be done from your Profile (the person image) on the top of the website.

Do you need further Help?

Visit the Help at http://portaluserhelp.hownowhq.com/support/home or select the ? at the top of the Portal website.

Should you have problems using the portal, please contact us on 07-4796 0888 or mail@couttsredington.com.au

Make an Enquiry

If you want to ask us a question or book an appointment, please fill in your details and we will get back to you shortly.